What’s the difference between a good dealer and a great dealer? Training. A good dealer offers general knowledge of all their in-stock equipment and can turn a sale. A great dealer can recommend equipment for unique jobsite challenges and help contractors with specific tips to increase their productivity and safety. That builds relationships and grows sales, and decreases downtime between renting for rental centers.
Here are three ways equipment training pays dividends for your business.
- Recommend the Right Concrete Dowel Drill
When you’ve completed drill training, you’ll have the confidence to not only know whether a customer needs a single-gang, two-gang or multi-gang concrete dowel drill, but to recommend the best choice for their specific applications. Hole direction, jobsite location and the number of holes all affect the optimum drill choice. For instance, a patching project calls for a different drill than a lane addition. For skew drilling or concrete stitching, the 210B SRA may be the best option.
- Simplify Maintenance
Understanding drill maintenance can help you add value for your customers. Training covers ways to quickly troubleshoot a range of drill issues, such as why the drill isn’t feeding properly or why a bit is binding in the hole. Knowing the answers, as well as preventative maintenance tips, means you can help get your customers up and running — and satisfied with your service — faster.
- Make it Safe
When you know the basics of drill operations, you can easily train your customers to safely use them. Training covers drill features that protect operators from repetitive strain injuries or pinching hands or fingers. By equipping customers with the safety knowledge they need, they’ll lower the risk of injuries.
When you help your customer choose the right drill, they’ll gain maximum productivity. That means return business, referrals, higher utilization rates and sales. Training helps you, as a dealer, help your customer. That knowledge can come from a number of sources — flipping through a product brochure, giving us a call, or reviewing troubleshooting tips online.
At E-Z Drill, we want you to be successful. We can assist you right at your dealership, and you’re always welcome at our annual two-day dealer training sessions. The free training at our headquarters in Oklahoma covers drill selection, drill maintenance and operations, and E-Z Drill-specific features. See what a recent participant has to say, and then contact us to learn more and register.
